Shipping policy

📦 E-Lounge Shop Shipping Policy

1. Domestic Shipping (Bangladesh)

  • We deliver nationwide using trusted courier partners like Pathao, Steadfast, and Red x.
  • Processing Time: Orders are processed within 1–2 business days.
  • Delivery Time: 2–5 business days depending on your location.
  • Shipping Fees: Calculated at checkout based on weight and destination. Free shipping on orders over ৳5,000.

2. Cash on Delivery (COD)

  • Available for most locations across Bangladesh.
  • COD orders may require phone verification before dispatch.

3. Payment Confirmation

  • For prepaid orders via bKash, Nagad, Rocket, Visa, or Mastercard, shipping begins once payment is confirmed.
  • You’ll receive a confirmation email or SMS with tracking details.

4. Order Tracking

  • Once shipped, you’ll receive a tracking number via email or SMS.
  • You can track your order directly on our website or through the courier’s portal.

5. Shipping Restrictions

  • We do not ship to PO boxes or restricted zones.
  • If your location is outside our delivery range, we’ll notify you and issue a full refund.

6. International Shipping

  • Currently, we do not offer international shipping. Stay tuned for updates!

7. Delays and Exceptions

  • Delivery may be delayed due to natural disasters, strikes, or courier issues.
  • We’ll keep you informed and work to resolve any issues promptly.

8. Damaged or Lost Packages

  • If your package is lost or arrives damaged, contact us within 24 hours of delivery.
  • We’ll investigate and offer a replacement or refund based on the situation.

9. Contact Us

For any shipping-related queries:

  • 📧 Email: eloungeshop.com
  • 📞 Phone: +880-1841959850
  • 🏢 Address: 1/D/7, Halishahar, Chattgram-4228